>I'm hoping (and assuming) it was a communication problem. Perhaps he really meant that he tried it and it made no difference or he had already done that on his workstation so it is not the issue, etc. I don't think he meant to be rude but just didn't express himself clearly in English. One never knows! :o)
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I think so too, but it sounds really bad. Anyway, I think we need a separate thread for each question and the question should be more specific. In its current form it's almost impossible to suggest anything...