I actually had a call like that. She'd left her monitor on the night before and someone had turned the brightness all the way down, thinking they were being helpful.

While she was on the phone in panic, I could almost hear her reach out and turn that knob. "Never mind." (click)


>I always hear that one starting out about the woman who's monitor won't work and it's because there is a power outage.
>
>>"See the big red switch on the case? Make sure it's in the "0" or down position. Unplug everything, box it up, and send it back. You shouldn't have a computer"