>>>>Hi Neil
>>>>
>>>>Thanks for that. I need to get my bloody money back from them yet!
>>>
>>>Are you sure you're mentally prepared for that ;-D
>>>
>>>Imagine how hard it's been and you paid them. Now think one minute how hard it'll be getting money back from them. ROFL
>>>
>>>But who know this could be a first and you could end up in the guiness book of world records.
>>
>>Glad you find it funny!
>
>Not funny... hilarious.
>
>Excuse me Terry I did'nt want to offend you. thought that with your sense of humor it would be ok.
>
>Forget about getting back that money. Unless you've got hours to lose on this.
>
>Put it in the bad experiences department. Never buy again from those guys. Eventually they will get the message.
>
>Don't sweat that much on tbis. It's not worth it. But letting them know that they lost your business could be a good thing. Some of those guys only understand when people talk about money. They won't probably care if you Tell them how much time you wasted and all the frustrating things tha happened to you. Bet telling them that they'll never get money from you again (and all of those aware of your story) will probably hurt much.

Yes, and let them know that you are a software developer and you are sharing your story with develoopers around the world. Seems like so far only one person has had recent success with Norton. The entire world will soon be aware of the poor quality of Norton (Symantec)! :)