>>>I have always responded to them, never initiated one. Can't find the button.
>>
>>Click the icon to the right of the envelope next to the name and pic.
>
>How do I see their pic/envelope if I'm not looking at a message they participated in?
AFAIK Search by Member (Close to the Calendar icon on the top toolbar) is available for everyone.
If it's not broken, fix it until it is.
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