>My General Manager for the manufacturing plant I work in has determined that everyone needs to rpesent to him Key Performance Indicators. I didn't give him anything in writing and am not really sure what to do.
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>I don't only do programming. I also make sure that all systems continue to function, that hardware functions, that hardware is repaired, that data is repaired when there are glitches, printers repaired, scanners, etc. I am literally on the run all day long; all of a sudden, after this GM starts working here I am not doing enough and he loads up a bunch more programs he wants for various departments. I am glad to do them, but he has no concept of how long some things will take and expects me to continue to do all things even though my workload has increased tremendously.
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>Everyone continually comes to me and wants to be number one on the list of priorities for their program, or hardware fix, etc. Because they cannot all be number one for their particular project, they get angry and complain to the boss about it. I am the only Visual FoxPro progammer in this entire plant of around 200+ people and can only do so much per day; even if I stay later, only so much can get done.
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>Has anyone ever experienced this? Does anyone have any idea what I can say back to him as far as the Key Performance Indicators?

Here we're trying to introduce a special Changes Request form. In fact, it was designed long ago, but users always prefer to ask directly the programmer.

Say, few minutes ago someone called me and showed some problem in my application. It will take me ~10 minutes to fix and I already did it (now need to test), but it was not authorized in any way.

Do you have some system in your workplace or all users requests go directly to you?