All users requests go directly to me; there is no system in palce to record what people want other than spreadsheets wherein we have Action Item Lists.

>Here we're trying to introduce a special Changes Request form. In fact, it was designed long ago, but users always prefer to ask directly the programmer.

>Say, few minutes ago someone called me and showed some problem in my application. It will take me ~10 minutes to fix and I already did it (now need to test), but it was not authorized in any way.

>Do you have some system in your workplace or all users requests go directly to you?