I'm assuming you have some type of time accounting practice. if you don't, make one just for yourself and break down your time spent programming, troubleshooting (hardware and software), hardware repair, data repair, etc. Also, collect up an average number of customer requests per week so you can divide out 'regular' work vs 'request' work.

Run the numbers for the last month or so (if you can) and then present this to the GM in some type of summary form. Then present him with an estimate on his new requests and the latest customer requests and ask him what he thinks the priorities should be.

Yes, I know this is a bunch of work on top of what you already have, but it sounds like your GM is one of those "if it's not on paper, it's not real" people and needs to be shown what he's asking for. Who knows...he might be looking for a reason to request expansion for your 'department'.

At best, it might back him off of unreasonable expectations. At worst, you've got a breakdown of your time to put on your resume when you start looking for another job.

>My General Manager for the manufacturing plant I work in has determined that everyone needs to rpesent to him Key Performance Indicators. I didn't give him anything in writing and am not really sure what to do.
>
>I don't only do programming. I also make sure that all systems continue to function, that hardware functions, that hardware is repaired, that data is repaired when there are glitches, printers repaired, scanners, etc. I am literally on the run all day long; all of a sudden, after this GM starts working here I am not doing enough and he loads up a bunch more programs he wants for various departments. I am glad to do them, but he has no concept of how long some things will take and expects me to continue to do all things even though my workload has increased tremendously.
>
>Everyone continually comes to me and wants to be number one on the list of priorities for their program, or hardware fix, etc. Because they cannot all be number one for their particular project, they get angry and complain to the boss about it. I am the only Visual FoxPro progammer in this entire plant of around 200+ people and can only do so much per day; even if I stay later, only so much can get done.
>
>Has anyone ever experienced this? Does anyone have any idea what I can say back to him as far as the Key Performance Indicators?