Very well said, Dorris. I need to do as you have suggested. It is even more work for me, yes, but perhaps it will back the Lions off of the Christians.

By the way, you are in one of my home towns in Texas. I sued to live in Round Rock and departed there back in 1987. I was raised all my life between Houston and Fort Worth, then in later years came back to Texas. I loved it near Austin, a perfect location, not too hot and not too cold. What is that area like now? Has it changed much?

>I'm assuming you have some type of time accounting practice. if you don't, make one just for yourself and break down your time spent programming, troubleshooting (hardware and software), hardware repair, data repair, etc. Also, collect up an average number of customer requests per week so you can divide out 'regular' work vs 'request' work.

>Run the numbers for the last month or so (if you can) and then present this to the GM in some type of summary form. Then present him with an estimate on his new requests and the latest customer requests and ask him what he thinks the priorities should be.

>Yes, I know this is a bunch of work on top of what you already have, but it sounds like your GM is one of those "if it's not on paper, it's not real" people and needs to be shown what he's asking for. Who knows...he might be looking for a reason to request expansion for your 'department'.

>At best, it might back him off of unreasonable expectations. At worst, you've got a breakdown of your time to put on your resume when you start looking for another job.