Thanks for the information.

Cyril


>I am not a Citrix engineer. I've just dealt with it enough to have a decent understanding of the process. The last 2 places I've worked at handled it differently. One place used the Universal Printer Driver supplied by Citrix. The other place used Screwdriver, a 3rd party product for handling printers on Citrix.
>
>The goal of both products is to allow Citrix to decide what driver to use on the Citrix server based on what drivers the user has loaded locally. I'm not sure how to configure either product, but it sounds to me that if it's not configured correctly, you would get delays.
>
>
>>I don't know how they do their printing. If they are doing as you say, should they be doing it differently?
>>
>>What should I tell them that will speed it up?
>>
>>Cyril
>>
>>
>>>how are you doing the printing. It sounds like it is checking the local printer drivers and building a corresponding list of citrix printers.
>>>
>>>>When the user wants to print a report, it usually brings up the printer dialog quickly. However, when the application is running on a Citrix server, it takes about 50 seconds before the printer dialog appears. It then prints OK.
>>>>
>>>>Is there anything that can be done to speed up the appearance of the printer dialog?
>>>>
>>>>Cyril