Hi Bernard,

I'm sorry that you encounter incompetent MS rep but there's nothing I can do about that. I got hotfix through Web form request w/o any problem. I don't think I can share share it officially but we can discuss that offline.
Anyway, there's no reason to apply hotfix if you're not affected by the bug.

>
>I applied for the hotfix and this is the reply from MS:
>
<snip>
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>"Hotfix described in KB article 948528 is included in Service Pack 2" they say? That came out long ago. I certainly do not intend calling them.
>So much for the hotfix. This sounds like a "do not bother me" reply.
>
>I guess I will have to do what Carlos suggested and forget about it.
>
>Bernard