Hi, Tracy.

This is mostly what happens. But anyway, there is quite a few customers that are still using support. I know because I'm suscribed to the internal VFP discussion list where many support incidents are discussed and anyone within Microsoft can provide extended help.

Extended support also means (an I'm far from an expert, so don't take this literally) that if a customer with a Premier Support contract raises an issue which is critical, a hotfix can be produced. In that case, I might guess that some old team member could be enrolled to provide help at least, but the support staff also has a good deal of technical talent that can provide many solutions (including hotfixes for many products) on their own.

Regards,

>That's what I meant. Are you saying that support until 2015 only means someone answering the phone and guiding you through the product as it is, not fixing bugs? Who uses support? To me, supporting a product means having people available to answer the phones and provide 1st level support to the customer, a quality assurance department and developers at a minimum. What does MSFT consider 'support until 2015?' Phone support only?
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>>The Fox team never included people in tech support. That's always been a different group. So, developers are needed.
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>>>Now that's support until 2015... I can't imagine any other company stating they would continue support but no enhancements but not have a single developer assigned to that task.