>>Thanks, Tamar. I don't know what's up with them. It seems like they just don't care anymore and I'm hesitant to use a product where the developer will not respond (a number of people are reporting this).
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>>What other problems did it lead to? I thought I had the solution with all the info Sergey pointed me to, but maybe not based on what you're saying.
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>Here's the message I sent to Xitech:
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>I'm hoping you can help me sort out what has become a complex problem for me.
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>I have a client using Cryptor 5.0 in a vertical market application. We've had the application running with VFP under versions of Windows up to XP. We're now in the process of moving to VFP 9 and need to support Windows Vista and Windows Server 2003, as well as XP.
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>I'm building the setup for this application with InnoSetup. To deal with Vista, I changed from auto-registering Cryptor to manually adding all the necessary Registry keys. With that set-up, the app installs and runs on both Windows XP and Windows Vista.
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>However, I also need to support Windows Server 2003. When my client attempts to install in that environment, he gets an error about being unable to install xicr50.dll. He's tried manually registering and gets "LoadLibrary (“xicr50.dll”)failed – invalid access to memory location." (Full disclosure: I've tried installing on a virtual Windows Server 2003 machine and had no problems, but that doesn't solve the client's problem.)
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>A little research turned up the solution of changing ".xitech" to ".aspack" in the Cryptor DLL. I've tried that, and when I do so, I can install (though I haven't yet had the client try in the Windows Server environment). However, Cryptor fails to instantiate after that installation. When I try to instantiate it directly, I get "OLE error code 0x8000703e6: invalid access to memory location."
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>Can you make any recommendations so that I can put together a single installation package that will work in Windows 2000, XP, Vista, and Server?

Thanks again, Tamar. What is their support policy? Do they want you to pay for support and will simply not reply at all if you don't? I've not seen anyone who said they got a reply from them. One person said he did get something from them, but I'm unclear how that got to him (just off their website, from email, from a phone call, who knows). A few years back I looked at using a tool from one of the more well-known names in our community. I had some installation questions and sent an email. A week later I got a reply saying they'd been off at a conference and was my issue still needing attention. That delay and lack of concern was bad enough, but I replied and told them it was still needing attention (all the details were copied in the reply) and they never responded at all to that. Guess what? I tossed that package (and another thing that happened with this person makes me think he's a real jerk). It's the same now with XiTech - no replies and seemingly no concern for their customers.