>>>By mistake, I clicked on the "Mark" button below a message I was reading, instead of the "Reply" button. Now I'm getting messages appear in my Agent, which I don't want.
>>>
>>>Is there any way to "unMark" a message/thread after having "Marked" it? I didn't see anything in the Help about that. Am I missing something obvious?
>>
>>Account Setup - Marked Threads - Check - Remove?
>
>Thanks, that worked perfectly. It sure isn't obvious.
>
>I would think that having the "Mark" button turn into "Unmark" on a thread that's been marked, would be more intuitive.

Looks like only the image doesn't change, but the action changes to opposite when you click.