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Renewal was confusing
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06/02/2009 14:48:59
 
 
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06/02/2009 14:35:29
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Forum:
Level Extreme
Catégorie:
Autre
Divers
Thread ID:
01379896
Message ID:
01379906
Vues:
23
>> So, I really do not know what I could do more but maybe to add also that banner on top of the account page for those not subscribed.

I think some path should be there on the Account page. It doesn't really need to be any more prominent that anything else on the page, but it should be there.

I was just sharing that intuitevly, I figured that if I clicked on the Account page, I would find a link that said Renew or something. But hey, I'm in for another year, so I doubt it's causing you to lose any customers.

Thanks for the site, and all the updates.




>>I just renewed a 1-year susbscription. But, man, it took me a few minutes to figure out how. I looked all over the Account page, and not one single link there was pointing me toward how to renew. I assumed "Account" would offer me the option to renew.
>
>There is this big SUBSCRIBE on top of the main page and to every page of the sites. I also have this big banner on top of the main page since yesterday also. I also have pretty much all the required options for the subscription to link to the payment page. Additionnaly to that, we send the renewal notice a week before the expiration of the subscription and another email as a reminder in case the member forgot to renew. So, I really do not know what I could do more but maybe to add also that banner on top of the account page for those not subscribed. What do you think?
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