>>Some or all identity references could not be translated >>>>
This problem only happens when the Visual Studio Team System Web Access Power Tool is installed onto a French, German, Spanish or Italian version of Windows Server 2003. Other languages of Windows Server 2003 are not affected by this issue.I don't think either of the two customers are running Windows Server 2003. The norwegian is running Vista and the french looks like XP but I can't tell for sure and with the time difference I can't find out until tomorrow.