>It would be interesting to find out just how many people have ever called MS for support. I've been buying/using their products for 30 years and never found it necessary. Come to think, before the internet, I did make a call....think I was on hold for a couple hours:)
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>There are all kinds of support forums on the internet, both MS and sites like the UT....Who needs to use a technical support incident??

I've had to do it infrequently over the years. I only do it if I have a customer down and no obvious fix available. I'll give Microsoft credit - they have really come through on most of the calls. Some of these were middle of the night/weekend calls by the way.



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>>For the kind of money they charge they give you 2 or 4 support calls?
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>>>Not sure what you're getting at here. Can you explain?
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>>>>I looked at the list of benefits of MSDN. One thing that strikes me is the number of technical incidents they offer: 4 or 2. This is a joke!