>>>It would be interesting to find out just how many people have ever called MS for support. I've been buying/using their products for 30 years and never found it necessary. Come to think, before the internet, I did make a call....think I was on hold for a couple hours:)
>>>
>>>There are all kinds of support forums on the internet, both MS and sites like the UT....Who needs to use a technical support incident??
>>
>>I've had to do it infrequently over the years. I only do it if I have a customer down and no obvious fix available. I'll give Microsoft credit - they have really come through on most of the calls. Some of these were middle of the night/weekend calls by the way.
>>
>
>Maybe the reason they came through for you in the middle of night is because it was right before lunch in India <g>

Suprisingly I've actually spoken to Americans most of the times on these (once you get past first line support).