>>It would be interesting to find out just how many people have ever called MS for support. I've been buying/using their products for 30 years and never found it necessary. Come to think, before the internet, I did make a call....think I was on hold for a couple hours:)
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>>There are all kinds of support forums on the internet, both MS and sites like the UT....Who needs to use a technical support incident??
>
>I've had to do it infrequently over the years. I only do it if I have a customer down and no obvious fix available. I'll give Microsoft credit - they have really come through on most of the calls. Some of these were middle of the night/weekend calls by the way.
>
Maybe the reason they came through for you in the middle of night is because it was right before lunch in India <g>
"The creative process is nothing but a series of crises." Isaac Bashevis Singer
"My experience is that as soon as people are old enough to know better, they don't know anything at all." Oscar Wilde
"If a nation values anything more than freedom, it will lose its freedom; and the irony of it is that if it is comfort or money that it values more, it will lose that too." W.Somerset Maugham
