I think you see this incidents as a way for MS to get to know about their bugs. I see them as a way for me to know the product.
>Think of it as incidents, not calls. If it takes 30 calls to fix something, that's only one incident. How many incidents a year do you think you'd need Microsoft support? Also, if the problems turns out to be a bug in their stuff, you aren't dinged for the call.
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>>I think the issue I see is hypocrisy or false information. MS says that email and telephone support is included with the product you buy. But to me, 2 or 4 calls is not a support; it is a joke. If they said, as many companies do these days, no telephone or email support comes with the product, they would be honest.
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