Think of it as incidents, not calls. If it takes 30 calls to fix something, that's only one incident. How many incidents a year do you think you'd need Microsoft support? Also, if the problems turns out to be a bug in their stuff, you aren't dinged for the call.
>I think the issue I see is hypocrisy or false information. MS says that email and telephone support is included with the product you buy. But to me, 2 or 4 calls is not a support; it is a joke. If they said, as many companies do these days, no telephone or email support comes with the product, they would be honest.
Craig Berntson
MCSD, Microsoft .Net MVP, Grape City Community Influencer