>>just curious: what is the use of the Windows media that the UT wanted to install (and I allowed to be installed) today?
>>
>>I haven't heard any music playing or seen any videos of you on the tennis court. <s>
>
>This support was added overnight and applies to non IE browsers. It is to support the sound notification whenever there is a new reply, a new message in the agent or a new private message. This is based on your profile configuration. The default is to have that enabled.
>
>If you have received this notification from the browser, it probably means that this was never installed before. This is usually installed on pretty much all browsers now.

May I suggest that you add a button to test this sound. On more than one PC I use daily, the sound is very different when I receive a message, than when I double click the wave file from my HD. As I mentioned earlier, the message should be "you've got mail", if I remember correctly. But the sound I hear, is more like "goodbye".