>>>In light of the hoo-ha over eTec, this is a striking example of customer service done right.
>>>
>>
>>And considering I know this guy works about 36 hours a day and has a couple of young kids, I'm always impressed.
>
>I bet the young kids aren't
>
My very own thoughts. Work you can screw up and fix up, kids are pretty much "one shot" and make it your best one.