Since you are dismissing Sergey's very good suggestion, try using ShowMyPc and have a look yourself www.showmypc.com

>I asked the customer if there is room on the screen (regarding your question on resolution) for more items and he said Yes. There is another pad of the application that has as many if not more items and he can see all of them. I can ask his to send me a screen shot but I see no reason to doubt that does not see the items. Thank you.
>
>>What is desktop resolution your application is designed for and what is their desktop resolution?
>>Anyway I wouldn't trust their word and ask them to send you screen capture of the problem.
>>