I don't know why you are saying that I dismissed Sergey's suggestion; it was not my intent. If I understand correctly that .showmypc will allow me to log into the customer's computer, this won't work. They have a very strict rules about remote access. The simplest thing would be to ask him to capture screen and include the image in the email. Thank you for your suggestion.
>Since you are dismissing Sergey's very good suggestion, try using ShowMyPc and have a look yourself
www.showmypc.com>
>>I asked the customer if there is room on the screen (regarding your question on resolution) for more items and he said Yes. There is another pad of the application that has as many if not more items and he can see all of them. I can ask his to send me a screen shot but I see no reason to doubt that does not see the items. Thank you.
>>
>>>What is desktop resolution your application is designed for and what is their desktop resolution?
>>>Anyway I wouldn't trust their word and ask them to send you screen capture of the problem.
>>>
"The creative process is nothing but a series of crises." Isaac Bashevis Singer
"My experience is that as soon as people are old enough to know better, they don't know anything at all." Oscar Wilde
"If a nation values anything more than freedom, it will lose its freedom; and the irony of it is that if it is comfort or money that it values more, it will lose that too." W.Somerset Maugham
