>Hi,
>
>I am connected to a customer server via RDT. But the way they set it up is I don't see the Start and Programs buttons. All I see is the following shortcuts on the desktop:
>
>My Documents
>My Computer
>My Network Places
>Recycle Bin
>Internet Explorer.
>
>Is there a way to create a command prompt? TIA.


You may have to configure your RDT connection - 2nd or 2rd line - see image

Alternatively,

If you can send CTR-ALT-DEL you'll be able to start the task manager. From there you can start a new task
[ Works with logmein - but I haven't tried via RDT]