General information
Category:
Third party products
Title:
CRM, Ticketing and Project software
Environment versions
Network:
Windows 2003 Server
Hi All,
We currently use AutoTask to control helpdesk tickets , SLA reporting and CRM. But it's project and task management is not good so we also use OneNote shared notbooks to control the devleopment/testing/QA/release of product updates.
I can't help thinking there must be a better more integrated way to control customer support tickets and bug resolution?
What does everyone use and what are it's good/bad points?
Gary.
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