I use OnTime from www.axosoft.com

>Hi All,
>
>We currently use AutoTask to control helpdesk tickets , SLA reporting and CRM. But it's project and task management is not good so we also use OneNote shared notbooks to control the devleopment/testing/QA/release of product updates.
>
>I can't help thinking there must be a better more integrated way to control customer support tickets and bug resolution?
>
>What does everyone use and what are it's good/bad points?
>
>Gary.