Now THAT is customer service!
>I just received this email from tekpub.com. They were already highly esteemed by me and now are even more so. The email comes personally from Rob Conery, which is very cool. I have been watching their video learning series on ASP.NET MVC, presented by Rob and Steven Sanderson. He has an amiable style which is never at any time a substitute for knowledge. These guys are the bomb.
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>Tekpub Outage - Here's a Gift For You
>We were down for 13 hours when the datacenter where our instance is located went offline. Of all the contingencies that we planned for, a datacenter outage was the least probable - so we didn't cover it completely. We have backups, we could have moved and gotten back on our feet in short order. We didn't - we trusted the updates given to us and that was a bad decision.
>I made the choice on hour 4 to move our site to a West-coast instance and to get the site up and running on a new server. I accomplished this by hour 6, but was then facing the choice: "do I permanently change servers?".
>Once you start taking orders - that's your database. I was about to say yes to that question and throw the switch - but then I went back to reading the service outage updates. They insisted that a solution to the outage was just a few hours away - so I opted for patience.
>We were ready for the outage - we have backup and rollover plans should our server take a dirt nap. We didn't have plans for our datacenter going offline completely. And I should have.
>You, as a Tekpub subscriber, were on the unfortunate receiving end of The Outage Dance and that should not be the case. You're paying money for a service - and you didn't get that service.
>As a way of apologizing - here's a coupon for 30 Days of Tekpub that you can use as you please. We don't take your business lightly.
>Your Code: PPdofxTyc5zTe87bWl
>You can redeem this coupon here
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> Thank you for your business - and if you have any questions please shoot me an email at rob@tekpub.com.
>-- Rob Conery
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http://tekpub.com/>
http://tekpub.com/view/aspmvc/1
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"When the debate is lost, slander becomes the tool of the loser." - Socrates
Vita contingit, Vive cum eo. (Life Happens, Live With it.)
"Life is not measured by the number of breaths we take, but by the moments that take our breath away." -- author unknown
"De omnibus dubitandum"
