>>I've seen similar issues when the Zune software is not up to date.
>
>She installed the Zune software last weekend when she wanted to get her videos off the phone.
Have you done the chevronWP7 unlock trick on it yet?
http://www.1800pocketpc.com/2010/11/26/windows-phone-7-jailbreak-download-everyone-can-sideload-apps.html

...and then you can install file explorer on the device...
http://www.1800pocketpc.com/2010/12/19/touchxplorer-file-explorer-for-windows-phone-7-jailbroken-devices.html

...then it *seems* like you should be able to email her video(s)...

>She also tried on my desktop which has Zune that works fine with my phone (we bought the Samsung phones at the same time).
>
>It appears to be a hardware issue on her phone.
>
>>
>>>Now something my wife found that makes her wish she wasn't using a Windows phone..
>>>
>>>She has taken a lot of videos with her phone of our animals doing stupid ('cute') things or just looking stupid.
>>>
>>>WP7 has no way to move videos off the phone except by synchronizing with her PC using Zune. No email, no upload to somewhere, nothing.
>>>
>>>Guess what - her phone absolutely will not synchronize with her PC. It is never recognized. Tried different cable. Tried syncing on my machine (which syncs to my WP7 phone w/no problem). Spent several hours being jerked around by AT&T, Samsung, and Microsoft trying to resolve the problem yesterday.
>>>
>>>Bottom line - Samsung will send her another phone. She has no way to offload the videos so they will be lost (period).
>>>
>>>Very impressive.
>>>
>>>Last straw for WP7. These things were not ready for prime time when they came out and they still aren't.
>>>
>>>I recommend people get something else. I'd like to except I'm stuck in a contract which will take me a while to get AT&T to let us out of.