>Example close to home: I always customize my Office toolbars and take 2/3 of the buttons off (like cut&paste, undo/redo, the wizards).
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>>That's been my experience as well. Toolbars are supposed to be commonly used Menu item replacements. One click to get to something that may take a couple/few menu levels to get to. I'd bet that 90% of all toolbar buttons are never clicked and 10% of the used 10% get 90% of the clicks. Toolbars just generally don't seem to fit into the type of database apps I work on.

Have you guys seen the Office 2000 toolbars? You can set it to automatically add buttons as the function gets used from a menu. They'll even remove themselves if the button is not used for a specified period of time.