>>The issue is rather obvious - there's an architecture under the hood that is ultimately going to "come to light" once more starting looking seriously at what's under the hood. And then heads will roll....
Here's a list of 6 private firms responsible for getting the website and call center right. You may be correct that some or all of their heads should roll, but I'm not holding my breath.
CGI Federal Inc (US arm of Canadian company, $93.7M overall IT contract through to December)
Quality Software Services Inc (private company, $55M for the data hub)
National Government Services Inc (arm of WellPoint, $31.6 million for call center and premium aggregation)
MITRE Corp ($22 million for project management and IT security)
Genova Technology ($16 million for IT services)
Terremark Federal Group (arm of Verizon, $15.5 million for cloud services)
FWIW I'm seeing anecdote that website and call centers are giving constantly different reports on benefits and premiums to the point that the applicant gives up. Instability under load is one thing, but muddled policies would be seriously bad.
"... They ne'er cared for us
yet: suffer us to famish, and their store-houses
crammed with grain; make edicts for usury, to
support usurers; repeal daily any wholesome act
established against the rich, and provide more
piercing statutes daily, to chain up and restrain
the poor. If the wars eat us not up, they will; and
there's all the love they bear us."
-- Shakespeare: Coriolanus, Act 1, scene 1
