Here's a list of 6 private firms responsible for getting the website and call center right. You may be correct that some or all of their heads should roll, but I'm not holding my breath.

CGI Federal Inc (US arm of Canadian company, $93.7M overall IT contract through to December)
Quality Software Services Inc (private company, $55M for the data hub)
National Government Services Inc (arm of WellPoint, $31.6 million for call center and premium aggregation)
MITRE Corp ($22 million for project management and IT security)
Genova Technology ($16 million for IT services)
Terremark Federal Group (arm of Verizon, $15.5 million for cloud services)

FWIW I'm seeing anecdote that website and call centers are giving constantly different reports on benefits and premiums to the point that the applicant gives up. Instability under load is one thing, but muddled policies would be seriously bad.



Thanks for the information.

Yes, 6 private firms and (if I heard correctly) 47 specific contracts.

You are correct. And the inconsistent information is even happening on basic issues of policy. There were strong concerns 3 months ago about how little the navigators were trained and even vetted.

By the way, I am frustrated at the people on the right (and even a few liberals) calling for Kathleen Sebelius to be fired. That's not the answer. (I think heads should roll...and while I detest some of the things Sebelius has done, the solution isn't to fire her). See my next post - there was a statement made over the weekend, a smoking gun statement of an admission that brings MANY things to light. It's a statement made by Sebelius that I am STUNNED hasn't been covered much by the media (yet)