Hi Dmitry,

Base questions: Is PDF file is from XFRX or some printer PDF?
Did you apply latest xfrxlib.fll and hndlib.dll hotfix?

MartinaJ

>No, I don't have any tools to analyse the PDF. But the customer just sent me an email that the problem does not repeat when PDF is created on another computer.
>So, your assumption that this customer's PC does not have a certain font and replaces it with something different, makes sense.
>I will have to find a tool or a way to see what fonts are installed on his computer. This will show me/him that this is in fact the problem. But so far, he knows that it is his PC and not the program.
>The report has nothing fancy; plain vanilla.
>Thank you.
>
>>Hm, do you have something to analyse the PDF? Maybe it's there but somehow hidden. Can you search the PDF for the string it should be?
>>
>>And you say, the preview shows it and XFRX fails to render it?
>>Martina is normally fast with help, but consider to mail the problem directly to https://eqeus.com/, there is a support link.
>>
>>Again check the things I pointed out. Also check the versions of the reportlistener app. and that of XFRX. The latest I see is
>>XFRX version: 21.1 Released: 11/16/2021
>>
>>You do nothing fancy with reportlisteners and dynamic stuff in the report, I suppose?