Hi Martina

So what is latest version? Your bugs state < 22.00, but this is not what I see in (my) downloads?

Lutz

>Hi Dmitry,
>
>How you download? From KB:
>
>https://eqeuscom.atlassian.net/wiki/spaces/DOC/pages/5734404/Known+Bugs+List
>
>xfrxlib.fll/hndlib.dll:
>https://eqeuscom.atlassian.net/wiki/spaces/DOC/pages/2393538587/Text+line+has+wrong+left+position.
>
>xfrxlib.vcx:
>https://eqeuscom.atlassian.net/wiki/spaces/DOC/pages/2416181249/Error+message+Expression+evaluated+to+an+illegal+value+.
>
>If you turn on log, you check, what fonts reports need and if exists on destination PC.
>
>MartinaJ
>
>>Hi Martina,
>>The PDF is from XFRX.
>>How do I download the latest version of xfrxlib.fll, and other files?
>>Thank you.
>>
>>>Hi Dmitry,
>>>
>>>Base questions: Is PDF file is from XFRX or some printer PDF?
>>>Did you apply latest xfrxlib.fll and hndlib.dll hotfix?
>>>
>>>MartinaJ
>>>
>>>>No, I don't have any tools to analyse the PDF. But the customer just sent me an email that the problem does not repeat when PDF is created on another computer.
>>>>So, your assumption that this customer's PC does not have a certain font and replaces it with something different, makes sense.
>>>>I will have to find a tool or a way to see what fonts are installed on his computer. This will show me/him that this is in fact the problem. But so far, he knows that it is his PC and not the program.
>>>>The report has nothing fancy; plain vanilla.
>>>>Thank you.
>>>>
>>>>>Hm, do you have something to analyse the PDF? Maybe it's there but somehow hidden. Can you search the PDF for the string it should be?
>>>>>
>>>>>And you say, the preview shows it and XFRX fails to render it?
>>>>>Martina is normally fast with help, but consider to mail the problem directly to https://eqeus.com/, there is a support link.
>>>>>
>>>>>Again check the things I pointed out. Also check the versions of the reportlistener app. and that of XFRX. The latest I see is
>>>>>XFRX version: 21.1 Released: 11/16/2021
>>>>>
>>>>>You do nothing fancy with reportlisteners and dynamic stuff in the report, I suppose?