Hi Dmitry,

How you download? From KB:

https://eqeuscom.atlassian.net/wiki/spaces/DOC/pages/5734404/Known+Bugs+List

xfrxlib.fll/hndlib.dll:
https://eqeuscom.atlassian.net/wiki/spaces/DOC/pages/2393538587/Text+line+has+wrong+left+position.

xfrxlib.vcx:
https://eqeuscom.atlassian.net/wiki/spaces/DOC/pages/2416181249/Error+message+Expression+evaluated+to+an+illegal+value+.

If you turn on log, you check, what fonts reports need and if exists on destination PC.

MartinaJ

>Hi Martina,
>The PDF is from XFRX.
>How do I download the latest version of xfrxlib.fll, and other files?
>Thank you.
>
>>Hi Dmitry,
>>
>>Base questions: Is PDF file is from XFRX or some printer PDF?
>>Did you apply latest xfrxlib.fll and hndlib.dll hotfix?
>>
>>MartinaJ
>>
>>>No, I don't have any tools to analyse the PDF. But the customer just sent me an email that the problem does not repeat when PDF is created on another computer.
>>>So, your assumption that this customer's PC does not have a certain font and replaces it with something different, makes sense.
>>>I will have to find a tool or a way to see what fonts are installed on his computer. This will show me/him that this is in fact the problem. But so far, he knows that it is his PC and not the program.
>>>The report has nothing fancy; plain vanilla.
>>>Thank you.
>>>
>>>>Hm, do you have something to analyse the PDF? Maybe it's there but somehow hidden. Can you search the PDF for the string it should be?
>>>>
>>>>And you say, the preview shows it and XFRX fails to render it?
>>>>Martina is normally fast with help, but consider to mail the problem directly to https://eqeus.com/, there is a support link.
>>>>
>>>>Again check the things I pointed out. Also check the versions of the reportlistener app. and that of XFRX. The latest I see is
>>>>XFRX version: 21.1 Released: 11/16/2021
>>>>
>>>>You do nothing fancy with reportlisteners and dynamic stuff in the report, I suppose?