>>>>Hell, I couldn't even find a MS person to have an address corrected for my VS 6.0 Enterprise Edition registration. I tried for weeks. I eventuially got it done by total "accident" - as a user of some MS 'service' I was called by a survey compnay to ask how I felt about the handling of the issue I had called about and when I registered disappointment I got another call a week later from someone who actually cared. Had I not got that survey call, I would still be stymied in such a simple endeavour. So imagine trying to locate who placed an ad!?
>>>
>>>Yeah Jim, I can imagine. I ordered my VS 6 in October. In the beginning of December it was clear that they send it the wrong way - so they promised to "straighten this thing up in 10 days" (the Customer Service rep said " You wouldn't imagine what they did to your order!"). In the beginning of January they started to run the manual trace on my package to see where did my VS go. ("It will take up to 16 days, don't worry Mr. Neklioudov, we have your money - you will get your package!" :). Finally, this Friday, after I promised them to complain to Mr. Gates - they made another order for my VS and now, as they say, I have to wait 6 weeks for delivery!
>>>:)
>>>
>>>Nick
>>
>>Sorry to hear you had so many problems. However, in the case, it is not an MS problem, but a problem with contractors that handle orders, fulfillment, and in Jim's case, registration. You should continue talking to them, but bump things up to supervisors, managers, etc.
>
>I think it still is a Microsoft problem, but a Microsoft problem with contractors, etc., but not mine in any case.
>:)

And since it is Microsoft fault that the product, the customer paid for 4 month ago, was not delivered on time - my understanding is that the product should be delivered immediately. If they put it on the backorder again for 6 more weeks it just shows that Microsoft does not care about customers much.

Nick