Hi Marcus,
>My first thought was to use memo fields to allow the support person to log in all the information. However, I've heard a lot of talk about memo bloat, which makes me think twice. Is this a situation where memo bloat might occur? Is it that severe of an issue?
I don't think you should put all your info in memos, your table could be laid out like this:
Company-C
Phone-C
Category-C
SubCategory-C
Handled By-C
TimeStarted-T
TimeStopped-T
TimeBilledFor-T
Billed-L
Notes-M
You should have a memo field for notes. But everything else could just be regrular fields. Just my opinion.
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