>Hi Folks,
>
>I have a couple of questions and observations that I though I'd toss out to see what you might think or add.
>
>We are all, at some level, analysts of the business process. Some of us have more formal training than others. I am not one of those who has the formal training but I've been hanging around business for a while and have a few thoughts.
>

Doug,

Very well thought out. Thanks for the post.

The most likely scenario that I agree with is the move toward pay support. However, I don't think it is the big corporations they are after. The big corps already pay for support from Microsoft. I think MS is after the little guy. The guy that previously wasn't willing to ante up the $95 for the support call. This also fits in with kingdom building. Remember Mr. Lindstrom's title "Director of Business Development". That means he is to find ways to make money.

The legal issues with respect to the AOL lawsuit or supposedly a disgruntled MVP doesn't make alot of sense to me. Microsoft has never been one to back down to legal issues.