>1. I thought you guys weren't in to that stuff or is that how you pay the bills? (g)

Yeah!? NOT! <g>

>2. Died with 8088's
"Can I get some paddles over here? CLEAR! ZZZ"

>3. Uh, Yeah!
>4. Like, duh... (s)
I love net support. 24/7, no dedicating a body to the phones...

>5. The only way I fly if I have to use the POTS
Expensive for the supplier though...An option though.

>6. Hard to get $$$ from right out of the gate...
But is expected...

>7. Dangerous.
Very true...

>8. Reminds me of a place in Redmond callsed M$.
I prefer it over time based fees, as a consumer. You fix my problem or I'll call back. Clear out my incident early, and I can just as easily badmouth your company..<g>

>Seriuosly, I almost demand a customer have Net access. I also almost demand email on a problem so I have a papper trail. If I have to use alternate methods like on-site, telephone, etc then the meter definitley runs. BBS's are good for local support only but are going downhill -- some places use simultaneous BBS/Web access (Yes Virginia, it can be done -- ask NASA). I have almost always had to give 90 f=days free support -- I wanted to give 30...

Telnetable BBSs are great. However, they can be major resource hog..:(

I need to make sure that I had thought through much of this the same way ya'll had...The new package will require it, for the price..