>I would like to hear some opinions/comments on the
>various forms of technical support available.
>Would like opinions form both that of the consumer
>in you, and the supplier..<g>:
>
>1. 900 llines.
>2. Dial-Up Bullletin Board.
>3. World Wide Web Site.
>4. Email support.
>5. 800 lines.
>6. Free support for x number of days.
>7. Flat rate fees.
>8. Per incident fees.
>

1. I thought you guys weren't in to that stuff or is that how you pay the bills? (g)

2. Died with 8088's

3. Uh, Yeah!

4. Like, duh... (s)

5. The only way I fly if I have to use the POTS

6. Hard to get $$$ from right out of the gate...

7. Dangerous.

8. Reminds me of a place in Redmond callsed M$.


Seriuosly, I almost demand a customer have Net access. I also almost demand email on a problem so I have a papper trail. If I have to use alternate methods like on-site, telephone, etc then the meter definitley runs. BBS's are good for local support only but are going downhill -- some places use simultaneous BBS/Web access (Yes Virginia, it can be done -- ask NASA). I have almost always had to give 90 f=days free support -- I wanted to give 30...

Tom