>I have been tasked to develop a web interface to allow users here to submit requests to our Helpdesk.
>
>Ideally we would like to be able to programmatically gather information residing on the users' machines regarding the user and the user's machine characteristics for inclusion in the request. This, of course, is difficult due to browser security issues.
>
>Is anyone currently doing anything like this or does anyone know of a viable way(s) to accomplish this?
>
>Thanks,
>Bill

You're not going to be able to do it from within a browser without using an ActiveX control.

One thing you might look into though, is writing a small exe and giving the user a link to download it. If you are troubleshooting a VFP app, then the client will already have the VFP runtime, and the exe can be run right from the link. The EXE can use the WSH (assuming it is installed), or whatever other means to gather the necessary information, and create a text file that the user can e-mail, or the exe could e-mail it directly using something like wwIPStuff.