>I hear this story everyday.
>
>Me: What are you doing?
>Them: I didn't do anything.
>Me: What were you tring to do?
>
>And so on....
>
>>Mike,
>>>
>>>>As one who recently didn't provide enough information in my posts, I agree that we need to make things more specific. If its a technical problem, maybe we should use a technical bug description form. This could include Problem Title, Problem Description, Steps to Reproduce the problem. etc.
>>>
>>
>> Oh man, this reminds me so much of the messages I get here at work. I will literally get messages that say: "The computer here doesn't work." Here's how these e-mail exchanges usually go:
>>
>>Me: "Which computer? What is it doing/not doing?"
>>Them: "It doesn't come on."
>>Me: "Who's computer doesn't come on?"
>>Them: "Mikes."
>>Me: "What kind of system is Mike's computer? Take a look on the front panel. Are you even getting a power light on it?"
>>Them: "Mikes."
>>Me: "Yes, but what kind of computer, and are you getting any power on it?"
>>
>>...and so on...Arg...