>If so, I see it as a bad thing simply because people are depriving themselves of the knowledge that comes with having researched something (see Cindy's post). I can't tell you how much I've learned from researching the docs trying to find an answer to how to do something.

I agree totally. I would rather give somebody a pointer as to where to look than give them the answer. I've been told off before for doing this but I stand by my view that you learn a damn sight more that way. If anybody responds to any of my questions with look in FAQs or try WhateverCommand I'd head straight for there and normally end up with tons of extra stuff to read too. That's after I've checked MSDN and the books in the trunk of my car first.