>I would like to hear some opinions/comments on the various forms of technical support available. Would like opinions form both that of the consumer in you, and the supplier..<g>:


>3. World Wide Web Site.
>4. Email support.
>5. 800 lines.
Too costly for you!

>6. Free support for x number of days.
Best if done from when the user registers the product.
>7. Flat rate fees.
The problem with flat rate fees is that your tech support lines can get clogged with users who don't care about reading
a paper manual.

>8. Per incident fees.
By far the best solution after the free support period. It gives the user the safety of knowing that they have tech support, but only if they can afford not to look up the prob in the manual.

You are sending out documentation are'nt you? <s>

Jeff Kunkel
Candid Color Systems