When you get round to automating Outlook, download OutlookMail from my website - gives all the basic functionality and you can extend it to do what you need.
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>Thanks for the confirmation, Nigel. Before too long I will have a guarantee that all users will have Outlook 2000, at that point I can get serious about looking at Outlook Automation and the technical details.
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>(In the meantime, I can use the old-fashioned method of multiple exclamation points to denote the critical part of message :)