><<
>As customers we have the right to expect reasonable support and growth for the products we purchase from them.
><<
>
>Do you??? If you had to define them, what would be reasonable growth? What would be reasonable support?
>
>I suppose you have a right to expect. However, a right to expect in no way translates into a requirement for a vendor to deliver. What you have a right to expect and what a company is required to deliver translates into a very big gap.
>
>When you purchase the right to use VFP, which in reality is all you do, it grants you NO entitlement whatsoever to assurances of support and growth for the product.
>
>< JVP >

John,

Maybe you have no legal rights, but a company whose business model doesn't focus on pleasing the customer is not running a healthy operation, and it will cost them in the end. How does Microsoft factor in things like resentment, lack of credibility, and disgust?

Mike