>Maybe you have no legal rights, but a company whose business model doesn't focus on pleasing the customer is not running a healthy operation, and it will cost them in the end. How does Microsoft factor in things like resentment, lack of credibility, and disgust?

Don't be fooled. MS business model is based on pleasing Wall Street. And, once again, in order to do that, they have to constantly develop and market new technologies. This is not to say that some sort of critical mass won't be reached when their technologies are years ahead of being implimented anywhere and their revenue will take a nose dive - I predicted this a long time ago here.

But what you are suggesting (i.e. the OpenLetter) will have little impact unless the situation is brought to light with the media in a profound way. Then again, I really don't think Wall Street analysts would give a damn - just look at what they did with the dot-coms (driving up P/Es until they imploded) ought to tell you something.

However, keep up the good spirit. Maybe it will rekindle the optimism in pessimists like me.