Thomas

>That leads to the classic line from a programmer to a user who complained about a program bug. After hearing the compalint the programmer responded: "You should not have used that combination of keys"!

A classic example. I find it very difficult to respond effectively to ANY user who confronts me with a bug.

I sometimes blurt out : "Yeah I know it does!", or "Really......Hmmmmm, wonder why it's doing that!"!!!

Someone in my office calls a bug, an Undocumented Feature!

Kev