>Thanks, Craig. I believe Nancy & Barbara's column is probably high on many people's lists of favorite articles, and I was amazed to hear her say in recent conversation that she had not received much feedback on it from readers.

Yup, it is on my list.

>I'm asking Nancy and Barbara to consider keeping the column going beyond the August issue, which was their original planned stopping point. I think there's still lots to say on issues of relating to customers.

Nancy and Barbara, please continue the column.