Rich,

I agree on all points. Number 5 reminded me of something that an executive secretary I once knew said. To paraphrase, "It's not what I know that makes me great at what I do, it's knowing where to look for it." She truly was the most efficient administrative person I had ever met. So, the philosophy transcends through all professions I would guess.

>5. To those whose bosses seem to think they should know everything....there is an old saying that "knowledge is power." In our world, that's not completely true. Power is knowing where to find knowledge -- and the UT has empowered me to be significanly more productive than I ever could have been without it.